GET YOUR QUESTION

ANSWERED

Frequently asked
questions

About the gyms

  • What are your opening hours?

    Both of our gyms are open to members from 5:30am to 10pm everyday (including public holidays). Members can access the gym using their access tag or using the Gym Master app.
  • What are your staffed hours ?

    Staffed tours are available by appointment only. Please book through contact us to chat with our staff.
  • Where can I park ?

    Both of our gyms have street parking outside, and we are conveniently located just a few minutes walk from nearby train, bus and metro stations.
  • How do I book a gym tour ?

    You can book a visit to the gym by clicking on Book Now on the website, or you can email chippendale@steedfitness.com.au or milsonspoint@steedfitness.com.au. Generally our gym tours are scheduled on weekdays: 11am – 1pm, 4pm – 6pm.
  • What is the InBody Scan and how can I use it ?

    The InBody Scan is a body composition analysis that takes less than 30 seconds. It provides a detailed breakdown of your weight in terms of muscle, fat, and water. The InBody Scan is a great tool to use to track your progress and get more information on your body.
    Both of our gyms are equipped with an InBody Scan machine that is free for members to use by booking an appointment with staff or with their Personal Trainer.
    Non-members can inquire via email to book an appointment to use the machine at the cost of a Day Pass, 1 Day gym access is included.
  • Am I allowed to bring my kid ?

    Children aged 14-16 are allowed in the gym with parental/guardian supervision, they must purchase a casual pass if they intend to use the gym equipment

    Children under 14 years of age are not permitted on the gym floor under any circumstances, we have seating spaces available for them to sit and wait during your workout.
  • How old do I have to be to workout at Steed ?

    You must be at least 16 years of age to use the gym unsupervised.

    Children 14 to 16 years of age must be accompanied by a parent or guardian at all times. They are not permitted to use the gym unsupervised.
  • Am I allowed to bring my dog to the gym ?

    CBoth of our gyms are dog-friendly. We kindly ask that your dog is kept on a leash at all times for their safety and the safety of our members. Please ensure to clean up after your pet if necessary.

About the trainer

  • How do I book a free consultation ?

    You can book a free consultation by filling out the PT Enquiry form. You can let us know if you have a preferred PT or we’d be happy to recommend a PT that matches your requirements.
  • How do I reschedule my training session ?

    All contact with Personal Trainers is made directly with the trainer, please contact them according to their policies to reschedule.

About the membership

  • How can I sign up online ?

    Click HERE to purchase a membership that is suitable for you. Once you have registered successfully, you may download the Gym Master App and access the gym with Bluetooth.
  • Can I visit the gym for the day/week ?

    We offer casual passes for 1 Day and 1 Week so your holiday won’t stop your training! You can find the guide to purchase your pass on the poster outside the gym, or get your pass in advance here.
  • How do I freeze my membership ?

    The Gym Master app is a great hub for managing your membership. Please submit a suspension request form through the app to freeze your membership.
  • Can I change my membership type ?

    You can email us (chippendale@steedfitness.com.au or milsonspoint@steedfitness.com.au) to inquire about changing membership types. Typically there is no fee to do this, we are committed to helping you find a plan that suits your lifestyle!
  • How do I update my payment information ?

    You can easily update your payment information through the Gym Master app. Click your profile picture from the side menu, then go to ‘Update Billing Details’. You will receive a confirmation email once your details are confirmed.
  • How can I cancel my membership ?

    Moving away? Lifestyle change? You can submit a cancellation request form through the Gym Master app. *Terms and conditions apply.
  • I can’t access the gym/my swipe card or Gymmaster App is not working

    Cannot open the door upon Check-in

    Please double check on the Gym Master app if your membership has expired or if there is an owing balance on your account. You may renew your membership and make a payment on the app. Once the payment is cleared, you will be able to check-in by reopening the app.

    Please be aware of access times between 5:30am to 10pm every day, or 8am to 5pm on weekdays for Off-Peak membership holders. Member access will not be granted outside of these times.

    The check-in a is missing from the Gym Master App

    Please close the app completely and then re-open the App, the Check-in button should appear normally.

Ready to get started?

Re

CHippendale Gym

0426 775 706

chippendale@steedfitness.com.au

LOCATION

Suite 1 36-42 Chippen Street, Chippendale, NSW 2008

Open hours

Monday – Sunday: 5:30am – 10:00pm

Milsons point Gym

0426 626 670

milsonspoint@steedfitness.com.au

LOCATION

LG1 30 Alfred Street, Milsons Point,
NSW 2061

Open hours

Monday – Sunday: 5:30am – 10:00pm

Privacy

All rights reserved

© 2024 — Copyright

GET YOUR QUESTION ANSWERED

Frequently asked
questions

About the gyms

  • What are your opening hours?

    Both of our gyms are open to members from 5:30am to 10pm everyday (including public holidays). Members can access the gym using their access tag or using the Gym Master app.
  • What are your staffed hours ?

    Staffed tours are available by appointment only. Please book through contact us to chat with our staff.
  • Where can I park ?

    Both of our gyms have street parking outside, and we are conveniently located just a few minutes walk from nearby train, bus and metro stations.
  • How do I book a gym tour ?

    You can book a visit to the gym by clicking on Book Now on the website, or you can email chippendale@steedfitness.com.au or milsonspoint@steedfitness.com.au. Generally our gym tours are scheduled on weekdays: 11am – 1pm, 4pm – 6pm.
  • What is the InBody Scan and how can I use it ?

    The InBody Scan is a body composition analysis that takes less than 30 seconds. It provides a detailed breakdown of your weight in terms of muscle, fat, and water. The InBody Scan is a great tool to use to track your progress and get more information on your body.
    Both of our gyms are equipped with an InBody Scan machine that is free for members to use by booking an appointment with staff or with their Personal Trainer.
    Non-members can inquire via email to book an appointment to use the machine at the cost of a Day Pass, 1 Day gym access is included.
  • Am I allowed to bring my kid ?

    Children aged 14-16 are allowed in the gym with parental/guardian supervision, they must purchase a casual pass if they intend to use the gym equipment

    Children under 14 years of age are not permitted on the gym floor under any circumstances, we have seating spaces available for them to sit and wait during your workout.
  • How old do I have to be to workout at Steed ?

    You must be at least 16 years of age to use the gym unsupervised.

    Children 14 to 16 years of age must be accompanied by a parent or guardian at all times. They are not permitted to use the gym unsupervised.
  • Am I allowed to bring my dog to the gym ?

    CBoth of our gyms are dog-friendly. We kindly ask that your dog is kept on a leash at all times for their safety and the safety of our members. Please ensure to clean up after your pet if necessary.

About the trainers

  • How do I book a free consultation ?

    You can book a free consultation by filling out the PT Enquiry form. You can let us know if you have a preferred PT or we’d be happy to recommend a PT that matches your requirements.
  • How do I reschedule my training session ?

    All contact with Personal Trainers is made directly with the trainer, please contact them according to their policies to reschedule.

About the membership

  • How can I sign up online ?

    Click HERE to purchase a membership that is suitable for you. Once you have registered successfully, you may download the Gym Master App and access the gym with Bluetooth.
  • Can I visit the gym for the day/week ?

    We offer casual passes for 1 Day and 1 Week so your holiday won’t stop your training! You can find the guide to purchase your pass on the poster outside the gym, or get your pass in advance here.
  • How do I freeze my membership ?

    The Gym Master app is a great hub for managing your membership. Please submit a suspension request form through the app to freeze your membership.
  • Can I change my membership type ?

    You can email us (chippendale@steedfitness.com.au or milsonspoint@steedfitness.com.au) to inquire about changing membership types. Typically there is no fee to do this, we are committed to helping you find a plan that suits your lifestyle!
  • How do I update my payment information ?

    You can easily update your payment information through the Gym Master app. Click your profile picture from the side menu, then go to ‘Update Billing Details’. You will receive a confirmation email once your details are confirmed.
  • How can I cancel my membership ?

    Moving away? Lifestyle change? You can submit a cancellation request form through the Gym Master app. *Terms and conditions apply.
  • I can’t access the gym/my swipe card or Gymmaster App is not working

    Cannot open the door upon Check-in

    Please double check on the Gym Master app if your membership has expired or if there is an owing balance on your account. You may renew your membership and make a payment on the app. Once the payment is cleared, you will be able to check-in by reopening the app.

    Please be aware of access times between 5:30am to 10pm every day, or 8am to 5pm on weekdays for Off-Peak membership holders. Member access will not be granted outside of these times.

    The check-in a is missing from the Gym Master App

    Please close the app completely and then re-open the App, the Check-in button should appear normally.

Ready to get started?

CHippendale Gym

0426 775 706

chippendale@steedfitness.com.au

LOCATION

Suite 1 36-42 Chippen Street, Chippendale, NSW 2008

Open hours

Monday – Sunday: 5:30am – 10:00pm

Milsons point Gym

0426 626 670

milsonspoint@steedfitness.com.au

LOCATION

LG1 30 Alfred Street, Milsons Point,
NSW 2061

Open hours

Monday – Sunday: 5:30am – 10:00pm

© 2024 — Copyright

Privacy